| Wallet Insurance |
| Ø Coverage :Theft, loss of Device or Unauthorized Access of their Paytm Wallets |
| All Paytm users with balance in their wallets would be automatically covered under this scheme at no additional cost and the lost money would be refunded to their Paytm Wallets. |
| Ø Scope of the coverage; |
| ü Loss of Paytm Wallet balance up to Rs. 20,000 due to fraudulent transactions as a result of theft, burglary or loss of mobile phone/device. |
| ü Loss of Paytm Wallet balance by unauthorized fraudulent transactions if the user’s log in credentials weren’t shared. |
| Ø Claim Procedure : |
| · Report the loss immediately at paytm.com/care or by calling Customer Care number 0120–3888 3888( within 12 hours). |
| · lodge an FIR (within 24 hrs) about loss of device (in case of loss/theft of device) and share the details with paytm. |
| Claim payment : If the claim is found to be genuine, settlement will be done within 5 working days. |
| ***Condition : |
| · Only one incident of claim is applicable per user within a period of 12 months. |
| · Coverage will be applicable only in case of Paytm receiving intimation of any transaction/loss of device within 12 hrs of the incident. |
| Ø What are the events not covered under this scheme? |
| Any loss occurring in case the user details/device were shared/misplaced/acquired due to user’s negligence. |
| Any fraud due to misuse of credit card/debit card/bank account information through the Paytm Platform. |
| Any loss arising out of negligence on the part of the user (e.g. typing a wrong number to send money). |
| Any loss arising due to user not upgrading/adopting the latest security features released by Paytm. |
