The insurance company was directed to pay the total amount until it gets the car fixed or the repair expenses are covered.
The complainant, Derek Enterprises, had approached the forum against the insurance company since it rejected their claim, and later when ordered to pay for the repair of the vehicle by the insurance ombudsman, it didn’t do that.
The complainant hence approached the respondent – the insurance company for repair of the vehicle or for reimbursement of the expenses. The insurance provider rejected the claim saying thin the policy was under ‘no case bonus’, as the complainant had availed the claim from the prior insurance company.
However, the agents gave him an insurance plan under no claim bonus while porting.